Stream Studio > FAQs > Camera & Video

If your camera is not appearing in Stream Studio, make sure it is connected to the computer before launching Stream Studio. The camera must be recognised by the computer and available to the browser and ensure relevant drivers are up to date. If you have previously blocked browser access, allow camera permissions. Also check that another application, such as a video conferencing application, is not using the camera. USB-connected cameras can be used where they are recognised by the computer, while IP or network-based cameras are not currently guaranteed to be supported.

Important: Stream Studio must be enabled on your account before access is available. Please speak with your RE Software representative to have this feature enabled.

Once enabled, you can access Stream Studio after logging in by clicking the Grid Icon located in the top right corner of the webpage, then selecting Stream Studio.

You can also access Stream Studio directly from the Multi-Lot Auction Overview page.