Stream Studio > FAQs > Microphone & Audio

Stream Studio relies on your computer and browser to detect and provide access to your microphone. If your microphone is not appearing, cannot be selected or is not working, check the following.

Check Your Microphone

Step 1: Make sure the microphone is securely connected to the computer before launching Stream Studio.

Step 2: If you are using a wireless microphone, make sure the receiver is connected to the computer and powered on before launching Stream Studio. This gives the computer time to detect the device and load the required drivers.

Step 3: Check your computer’s sound settings to confirm the microphone is recognised and available as an input device. If the computer cannot detect the microphone, it will not appear in Stream Studio.

Step 4: Check your browser permissions and make sure Stream Studio has permission to access the microphone. If prompted when opening Stream Studio, select Allow.

Step 5: Close any other applications that may be using the microphone, then reopen Stream Studio and check the available microphone options.

Step 6: If multiple microphones are connected, check the microphone options in Stream Studio and select the required device.

Step 7: If you connect or change the microphone after Stream Studio has already been opened, close and reopen Stream Studio so the device can be detected correctly.

Step 8: If you still cannot see or select the microphone in Stream Studio, the issue may be related to the microphone drivers on your computer. Check that the required device drivers are installed and up to date, or contact your IT support team for assistance.

Helpful Tip

Connect your microphone before launching Stream Studio. For wireless microphones, connect and power on the receiver first to give the computer time to recognise the device and load the required drivers.

Disclaimer

This guide is provided as general information only. Features and functionality may change over time. If you are unsure, please contact your Auctions Live representative for assistance.