Quick Reference > Phone Bidding via an Agency Representative

If an agency representative needs to be changed after a phone bidder has been registered, you can update the assigned representative from the relevant auction listing.

Steps to Change the Agency Representative Assigned to a Phone Bidder

Step 1: Log in to the PC Console and navigate to your Auctions Live Dashboard.

Step 2: From the menu on the left side, select All Upcoming.

Step 3: Select the Assigned tab.

Step 4: Locate the relevant property and click Edit.

Step 5: Navigate to the Bidders tab.

Step 6: Locate the bidder whose assigned representative needs to be changed.

Step 7: Click View for the relevant bidder.

Step 8: Click Change Status/Bidder No.

Step 9: Navigate to the Phone Representative field.

Step 10: Select the agency representative you want to assign to the bidder.

Step 11: Click Approve to confirm the change.

Important Notes

When a bidder registration is updated and a different agency representative is assigned, email notifications are automatically sent to the relevant parties.

• The buyer and the previously assigned representative will receive a notification advising them of the change.
• The newly assigned representative will receive an email confirming the assignment.

Email notifications are managed under Settings > Advanced. For these notifications to be sent, Selling Agent Associates must be enabled. The relevant Selling Agent Notifications and Assigned Associates notification settings must also be configured.