Offers Live Frequently Asked Questions

What is the difference between a "Completed" offer and an "Incomplete" offer?

In Offers Live, each offer is marked as either Completed or Incomplete based on whether the buyer has submitted all required information for their offer to be formally considered.

Completed Offer

• Answered all mandatory offer questions (e.g. price, settlement period, conditions)
• Provided all required contact details
• Uploaded any compulsory documents (if applicable)
• Clicked Submit and confirmed their offer

Once marked as Completed, the offer is visible to both the agent and vendor for review and action.

Incomplete Offer

• Has started the process but hasn’t finished it
• May have left mandatory questions unanswered or skipped required uploads
• Has not officially submitted the offer

Agents can still view Incomplete offers, but they are not considered final and cannot be actioned until completed by the buyer.