General

  • RE Software Website Privacy Policy

RE Software Website Privacy Policy

Last Updated: 24th October 2025
  1. Introduction

    This Privacy Policy explains how RE Software Pty Ltd (RE Software, we, us, or our) collects, uses, stores and discloses personal information.

    RE Software provides the Auctions Live and Offers Live platforms, which enable agencies to manage auctions, offers and transactions. We are committed to protecting your privacy and complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Privacy Act 2020 (New Zealand).

  2. Who This Policy Applies To

    This policy covers all individuals who interact with our products and services, including:

    1. Bidders using Auctions Live
    2. Buyers submitting offers via Offers Live
    3. Vendors and their representatives
    4. Subscribers (agencies and corporate users of our services) and their staff
    5. Visitors to our websites, apps and APIs
  3. Key Definitions
    1. Act: The Privacy Act 1988 (Cth) and the Privacy Act 2020 (New Zealand).
    2. Provider: RE Software Pty Ltd trading as Auctions Live and Offers Live, including our related bodies corporate.
    3. Subscriber: An agency or other entity that subscribes to our services and their staff.
    4. SaaS: Software as a Service.
    5. Website: www.auctionslive.com, including all sub-domains, mobile apps and APIs.
    6. You / Your: Any person or entity using our services or Websites.
  4. Acknowledgement

    By using our Websites, apps or services, you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and the Act.

    This Privacy Policy should be read together with our Website Terms, Bidder Terms, Offers Terms and API Policy.

    We may update this Privacy Policy from time to time. The latest version will always be published on our Website.

  5. What Personal Information We Collect

    The types of personal information we collect depend on how you use our services. This may include:

    1. Identity and contact information: name, address, email, phone number, date of birth, agency and licence details.
    2. Professional representatives: solicitor or conveyancer details where required.
    3. Government-issued ID: driver licence, passport or other identification where necessary for verification or legal compliance.
    4. Bidding and transaction records: registration details, bidding history, participation logs and outcomes.
    5. Offers: price, deposit amount, conditions, settlement terms, and any supporting documents.
    6. Financial details: bank account or payment details required to process deposits, payments or refunds.
    7. Financial capacity info: pre-approval letters or proof of funds you choose to provide.
    8. Vendor information: property ownership records, reserve price, contractual documents and campaign details.
    9. Device and technical data: IP address, browser, operating system, device type, log-in history, cookies and analytics data.
    10. Communications: emails, messages, call recordings, support tickets and survey responses.

    We may also collect personal information indirectly, for example:

    1. From a Subscriber (agency or auctioneer) when they register you or input your details into our system.
    2. From third-party services integrated with our products (e.g. CRMs, identity verification providers, payment processors).

    We do not collect sensitive information (such as details about race, religion, political opinions or health). Where sensitive information is required by law (e.g. for identity verification), we will only collect it with your consent and handle it in accordance with the Act.

    If we receive information that we did not request and could not lawfully have collected, we will de-identify or securely destroy it.

  6. How We Collect Information

    We collect information in several ways, including when you:

    1. Register as a bidder, buyer, vendor or agent
    2. Submit offers or participate in an auction
    3. Use our Websites, apps or consoles
    4. Contact our support team
    5. Complete forms, upload documents or respond to surveys
    6. Connect via a Subscriber’s CRM or third-party integration
  7. Why We Collect and Use Personal Information

    We collect and use personal information to:

    1. Verify your identity and eligibility to participate in auctions or submit offers
    2. Register bidders and buyers and enable participation in sales processes
    3. Meet legal and regulatory obligations, including AML/CTF requirements and state-based Bidders Record laws
    4. Support vendors, bidders, buyers and agents by providing accurate records of activity and outcomes
    5. Operate, secure and improve our platforms and services
    6. Communicate with you about registrations, offers, auctions and service updates
    7. Process payments, deposits, refunds and settlements
    8. Conduct research, analytics and quality assurance
    9. Handle disputes, manage risk and prevent misuse of our systems
    10. Market our own products, services and events (with opt-out option)

    If you do not provide the information we reasonably require, we may be unable to register you, process your offer, or allow you to use our services.

  8. Cookies And Tracking

    We use cookies and similar technologies to operate our Websites, measure performance and enhance your experience. You may disable cookies through your browser settings, but some features may not work as intended.

  9. Direct Marketing

    We may send you marketing about Auctions Live, Offers Live or related services. You can unsubscribe at any time by following the link in the communication or contacting us.

    We do not share your personal information with unrelated third parties for their own marketing without your consent. We may share information with our related entities for marketing consistent with this policy.

  10. Who We Disclose Personal Information To

    We may disclose your personal information to:

    1. Subscribers, agents and auctioneers where necessary to progress auctions and offers
    2. Vendors, buyers, bidders and their professional representatives (e.g. solicitors, conveyancers) as part of a transaction
    3. Third-party service providers who support us (IT, hosting, identity verification, payment processing, analytics, communications and security)
    4. Regulators, courts and law enforcement where required by law
    5. Our related entities where reasonably necessary
    6. Potential acquirers or investors under confidentiality, in the event of a sale, merger or investment

    We only disclose what is necessary for the relevant purpose and require service providers to handle information securely.

  11. Storage And Overseas Disclosure

    All personal information is stored on secure servers in Australia.

    In limited circumstances, trusted service providers or support staff may access information from overseas to support our systems. Where this occurs, we take reasonable steps to ensure that information is handled consistently with Australian and New Zealand privacy laws.

  12. Security

    We apply safeguards to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Access is restricted to authorised personnel. Despite these measures, no system can be guaranteed as completely secure.

    We maintain an internal Data Breach Response Plan to guide our response in the event of a suspected or actual breach.

  13. Retention

    Whether you are a successful or unsuccessful purchaser, you acknowledge that the personal information provided to register as a bidder or to submit an offer through our Platforms will be retained for up to seven (7) years, in line with our company protocols. In addition, certain State, Territory or Country laws may require us to retain your information for specific legislative purposes. All personal information will be held securely and managed in accordance with this Privacy Policy.

    When your personal information is no longer required for the purposes for which it was collected, or for legislative or compliance obligations, we will take reasonable steps to destroy or permanently de-identify it.

  14. Third-Party Integrations
    1. The Provider uses third party application programming interfaces (APIs) and extensible markup language (XML) feeds.
    2. The Provider is not responsible for, and cannot guarantee the proper performance of, the third party APIs and XML feeds that it utilises. You subsequently acknowledge and agree to hold the Provider harmless from and against any and all claims or losses, howsoever arising, in relation to the use of the APIs and XML feeds.
    3. The Provider makes use of, but is not restricted to, the following Services:
      1. YouTube APIs
        1. The Google Privacy Policy can be found at https://www.google.com/policies/privacy.
        2. YouTube’s Terms of Service can be found at https://www.youtube.com/t/terms.
        3. By using Our services and Our Website, you agree to the Google Privacy Policy and YouTube’s Terms of Service.
        4. By using our YouTube integration, the Company acknowledges that it must use a YouTube account enabled and approved for live streaming and live stream embedding.
      2. Google APIs
        1. The Provider uses Google API Services including but not limited to Google Calendar and Google Analytics, while maintaining a rigorous adherence to Google's API Services User Data Policy which can be found at https://developers.google.com/terms/api-services-user-data-policy. This commitment is aimed at safeguarding user data privacy and security.
        2. By using Our services or visiting Our website, you implicitly agree to be bound by Google's API Services User Data Policy, emphasising our dedication to protecting data.
        3. Where the Provider accesses or uses data from Google API Services, in addition to Our procedure for deleting stored data, You can revoke Our access to Your data via the Google security settings page at https://security.google.com/settings/security/permissions.
      3. Zoom APIs
        1. The Zoom Privacy Statement can be found at https://explore.zoom.us/en/privacy/.
        2. Zoom’s Terms of Use can be found at https://explore.zoom.us/en/legal/zoom-api-license-and-tou/
        3. By using Our services and Our Website, you agree to Zoom’s Privacy Statement and Zoom’s Terms of Use.
        4. By using our Zoom integration, the Company acknowledges that it must use a paid Zoom subscription.
      4. CRM and MLS APIs
        1. The Provider offers the capability for third-party integration with Real Estate-based CRM systems through APIs and XML feeds.
        2. The Provider offers the capability for third-party integration with MLS systems through APIs.
        3. The Provider acknowledges and agrees that the Provider does not provide any warranties and assumes no responsibility for the utilisation of these APIs and XML feeds.
      5. OneSpan Sign APIs
        1. The Provider offers an eSIGN service, which is seamlessly integrated into its Digital Auction Solution (the eSIGN service). The Provider acknowledges that this electronic document signing service is powered by OneSpan Sign.
        2. It is the responsibility of the Provider to ensure that electronic contract signing is legally recognised within the specific jurisdiction (Country, State, Territory, or Province) where it is intended for use.
        3. The Provider explicitly disclaims any responsibility and does not provide warranties regarding the use of this service. By opting to utilise this service, the Provider agrees to abide by OneSpan's Terms and its Associated Schedules, accessible at https://www.onespan.com/master-terms-and-schedules.
        4. For additional details regarding the integration, please refer to https://auctionslive.com/auctionslive-solutions/expansion-packs/contract-signing.
        5. The Provider hereby indemnifies the Provider for any loss, damage or claim that may arise as a result of the use of the eSIGN service by the Provider.
      6. Real Time Agent (RTA) APIs
        1. The Provider allows mutual clients of Real Time Agent | Agent Solutions powered by Domain to integrate their service with Auctions Live Digital Auction Solution.
        2. By integrating the service, the Provider agrees and acknowledges that the Provider does not assume any risk or responsibility for the transfer of data or successful completion of the Contract of Sale.
        3. For additional details regarding the integration, data, and responsibility process, please refer to the following link: https://auctionslive.com/auctionslive-solutions/rta-integration.
      7. Meta/Facebook APIs
        1. The Meta Privacy Policy can be found at https://www.facebook.com/privacy/policy/.
        2. Meta’s Terms can be found at https://developers.facebook.com/terms/dfc_platform_terms/.
        3. By using Our services and Our Website, you agree to Meta’s Privacy Policy and Meta’s Terms.
        4. By using our Facebook/Meta integration, the Company acknowledges that, as of June 10, 2024, it must use a Facebook account enabled for live streaming that is at least 60 days old and has at least 100 followers.
  15. Access and Correction

    You may request access to the personal information we hold about you, and request corrections if it is inaccurate or incomplete.

    Requests can be made by email or post (see section 21). We will respond within a reasonable time. In some cases, we may refuse access as permitted by law, and we will explain why. A reasonable fee may apply.

  16. Dispute and Correction Process

    If you dispute information we hold:

    1. We will notify the Subscriber who provided the information.
    2. We will review evidence provided and assess within a reasonable time.
    3. If we agree, we will correct the record. If we disagree, we will note your statement on the file.
    4. We will confirm the outcome to you in writing (email or post).
  17. Data breaches

    If we become aware of a data breach likely to cause serious harm, we will notify affected individuals and the relevant regulator, in line with our legal obligations and our Data Breach Response Plan.

  18. Complaints

    If you have a concern about the way we have handled your personal information, please contact us. If you are not satisfied with our response:

    1. In Australia, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
    2. In New Zealand, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
    3. If you are located outside Australia or New Zealand, you may also have rights to raise a concern with your local privacy or consumer protection authority.
  19. Third-party Links

    Our Websites may contain links to external sites and services we do not control. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

  20. Changes

    We may update this Privacy Policy at any time. Significant changes will be communicated in a reasonable manner. The most recent version will always be available on our Website.

  21. Contact Us
    Privacy Officer
    Email: privacy@resoftware.com.au
    Postal: PO Box 3319, North Strathfield NSW 2137
    Business address: Level 1, 22 Spencer Street, Five Dock NSW 2046
  22. Role-Specific Summaries
    1. Bidders (Auctions Live): We collect identity, contact and registration details to register you and record bidding activity. Shared with the auctioneer, Subscriber and regulators where required.
    2. Buyers (Offers Live): We collect your identity, contact and offer details to manage the sale process. Shared with the selling agent, vendor and their representatives.
    3. Vendors: We collect property and campaign information to list and sell your asset. Shared with your agent, auctioneer, bidders and buyers where needed.
    4. Subscribers and Agents: We collect identity, login, device and usage information to manage accounts, support compliance and improve platform performance.

Advanced Digital Auction Solutions

For Real Estate Agencies, Auction Houses, and Independent Auctioneers