Tips & Tricks

We’ve all been there - you tap a button in an app and nothing happens. No error message, no spinning wheel, just silence.

The good news? It’s usually something simple, and you can often fix it in just a few minutes.

Follow this step-by-step guide before reaching out for extra help.

Step 1: Refresh the page or reload the app

1. Pull down to refresh the screen.
2. If that doesn’t work, log out and back in (if the app allows it).

Step 2: Force close and reopen the app

This gives the app a clean restart.

1. iPhone/iPad: Open the app switcher, swipe the app up to close it, then reopen.
2. Android: Open the app switcher, swipe the app away, then reopen.

Step 3: Update your device and browser

Outdated software is a common cause of tap-but-nothing-happens issues.

1. iPhone/iPad: Update iOS/iPadOS and Safari in Settings.
2. Android: Open Google Play and update Chrome and Android System WebView.

Tip: WebView is what many apps use to display web pages. Keeping it updated fixes a lot of hidden problems.

Step 4: Check your internet connection (and VPN)

1. Switch between Wi-Fi and mobile data.
2. If you’re using a VPN, turn it off temporarily and try again.

Step 5: Turn off content blockers (just for testing)

Ad-blockers and privacy tools can sometimes block the scripts that power buttons.

1. iPhone/iPad (Safari): Tap the aA menu in the address bar → Website Settings → turn off content blockers.
2. Test the app again. Don’t forget to turn blockers back on afterwards.

Step 6: Clear cached data and cookies

Old files saved by your browser can cause buttons to stop working.

1. iPhone/iPad (Safari): Go to Settings > Safari > Advanced > Website Data → delete data for the affected site. Still stuck? Try Clear History and Website Data (note: this signs you out of most sites).
2. Android (Chrome): Tap ⋮ > Settings > Privacy and security > Clear browsing data. Select Cookies and Cached files, then clear. Start with the Last 24 hours.

Tip: If possible, clear data just for the one site instead of everything; it’s less disruptive.

Step 7: Double-check device settings

1. Keep at least 1–2 GB of free space on your device.
2. If your phone is heavily zoomed in, reset zoom to default so buttons don’t get pushed off-screen.

Step 8: Restart your device

1. Do a full restart to reset background services and clear temporary glitches.

Still stuck? We’re here to help

If the problem continues, email support@resoftware.com.au.

To help us fix it faster, please include:

1. What you tapped and what you expected to happen
2. Your device model and software version
3. Your browser and version
4. Whether you had a VPN or content blockers active
5. Which steps from this guide you tried, and when you last attempted them