Vendor Support Centre

Your selling agent may request you to complete and sign a digital Vendor Reserve Letter via Auctions Live. This is a simple process, and the following steps will guide you through it.

Please note that if there is more than one vendor (seller) listed on the contract of sale, the primary vendor is responsible for setting the reserve price and submitting the digital form. Once submitted, any additional vendors attached to the listing will receive an email requiring them to review and confirm the reserve price. They can either accept or decline. When accepting, additional vendors must also sign the written reserve and submit the form.

Steps for the Primary Vendor

Step 1: The primary vendor will receive an email with the subject line Action Required: Set Your Reserve Price.

Step 2: Select the blue Set Reserve Price button in the email.

Step 3: You will be directed to a page. Select the blue Request Verification Code button.

Step 4: A verification code will be emailed to you. Copy and paste this code into the page opened in Step 3, then select the blue Verify Code button.

Step 5: Once the code is verified, the Auction Reserve Letter will be displayed.

Step 6: Enter the reserve price in the field provided and complete any other required fields.

Step 7: Scroll to the bottom of the form, draw your signature, read and acknowledge the Terms and Conditions, and click the blue Verify and Proceed button.

Steps for Additional Vendors

Step 8: Additional vendors will receive an email with the subject line Action Required: Verify Reserve Letter.

Step 9: Select the blue Verify Reserve Price button in the email.

Step 10: You will be directed to a page. Select the blue Request Verification Code button.

Step 11: A verification code will be emailed to you. Copy and paste this code into the page opened in Step 10, then select the blue Verify Code button.

Step 12: Once the code is verified, the Auction Reserve Letter will be displayed, including the details entered by the Primary Vendor.

Step 13: Review the information submitted. If you agree, scroll to the bottom of the form, draw your signature, acknowledge the Terms and Conditions, and click the blue Verify and Proceed button.

Step 14: Once all vendors have reviewed, acknowledged and signed the reserve letter, the selling agent will be notified and can review and download the completed document. This lets your agent finalise records and prepare for the auction.