Tips & Tricks

If you need access to another existing account within RE Software to use Auctions Live or Offer Live under a single login, you can request this through your office administrator. Follow the steps below to submit a request:

Submitting a Support Ticket

• Log into Auctions Live on your PC or laptop.
• Select the question mark icon in the top right corner.
• From the options, click on "Service Request".
• In the left-hand menu, select "Create Service Request".
• Choose the option "Adding Shared User to Account".
• Complete the form fields and click the green "Submit Request" button.
• Once submitted, you will receive a support ticket number via email.

Processing and Confirmation

Once the support team processes and resolves the request, the office administrator will be notified via email.

The user will also receive an email confirming that the "Switch Account" feature has been enabled.

How to Use the "Switch Account" Feature

After receiving confirmation that the feature has been enabled, follow these steps to switch between accounts:

Switching Accounts

• Log into the Auctions Live Dashboard.
• Click on your "Profile" icon in the top right corner.
• Select the "Switch Accounts" button to display a list of available accounts.
• Click the green "Switch" button next to the desired account to log in.
• Repeat these steps to switch back to your primary or starred account.

This feature allows users to seamlessly manage multiple accounts without needing separate logins, improving efficiency and accessibility.

For further assistance, please contact Auctions Live support.